FAQs

How long does shipping take?

We aim to dispatch all orders as quickly as possible. Delivery times will be shown at checkout and in your order confirmation email. You’ll receive tracking details as soon as your order is on its way.

Can I personalise my order?

Yes! Our Personalised Waterproof Dog Collar includes silicone letter charms, allowing you to customise it with your dog’s name. Simply enter your dog’s name before adding it to your cart.

Are your products waterproof?

They are! Our collars, leads and accessories are designed for real life with dogs. They’re waterproof, easy to wipe clean and won’t absorb mud, water or unwanted odours.

What size should I choose?

Each product page includes a detailed size guide to help you find the perfect fit. If you’re between sizes, we generally recommend sizing up for added comfort.

Can I buy matching products?

Absolutely. Our collection is designed to work together, so you can mix and match our waterproof collars, leads and travel water bottles for the complete WanderPaw look.

What if my item doesn’t fit?

No problem! We offer 30-day returns on unused items with the original tags attached. Get in touch with our team and we’ll guide you through the return process.

Do your products come with a warranty?

Yes. Every WanderPaw product is backed by our 1-Year Warranty against manufacturing defects, so you can shop with confidence.

How do I clean my WanderPaw products?

Simply wipe them down with a damp cloth or rinse with warm water. Our waterproof materials are designed to stay looking great without complicated cleaning.

How can I contact WanderPaw?

If you have any questions before or after your purchase, our friendly team is always happy to help. Simply contact us through our website and we’ll get back to you as quickly as possible.

Why choose WanderPaw?

We’re passionate about creating dog accessories that are as practical as they are stylish. Every product is thoughtfully designed to be waterproof, durable and made for everyday adventures—because life with your dog should be simple, fun and worry-free.