Refund and Return Policy

Refund and Return Policy

We want every WanderPaw customer to be completely happy with their order. If something goes wrong, we will make it right — no unnecessary back and forth.

Damaged or incorrect items

If your order arrives damaged, with missing items, or is not as described, please contact us within 14 days of delivery at the email address on your order confirmation. Send us a photo of the issue and we will arrange a replacement or full refund — whichever you prefer. You do not need to return the item.

Change of mind returns

If you change your mind, you may return your order within 30 days of receiving it. To start a return, contact us via our Contact page with your order number. Return postage costs are the responsibility of the customer unless the item was faulty or incorrectly sent.

Orders that have been opened, partially used, or that show signs of use cannot be accepted for a change of mind return. This is for hygiene and safety reasons.

Refund timeline

Once a return is received and inspected, refunds are processed within 5 working days. The refund will be applied to your original payment method. Please allow a further 3–5 working days for the funds to appear in your account depending on your bank or card provider.

How to contact us

Please use our Contact page for all returns and refund enquiries. Include your order number and a brief description of the issue and we will respond within 1–2 working days.